1. Contact information
Email: support@sidcorp.co
Prefer a form? Use our contact form — every message reaches the same team.
We aim to respond within 24–48 hours on business days (Mon–Fri, 9:00–18:00 ICT).
Dodge Print — App Support
Welcome to the support page for Dodge Print by SID Corp. Dodge Print is a web application for Amazon, Etsy and TikTok Shop sellers. If you need help, have questions, or want to report an issue, please contact us using the information below.
2. Common issues
1. Cannot connect my Amazon Seller account
Connection uses Amazon's official OAuth flow from Seller Central. Make sure you are signed in to Seller Central as the account owner, that the account is active, and that it has Selling Partner API (SP-API) access. Then start the authorisation again from Dodge Print.
2. Listings or orders are not syncing
New orders and catalog changes are imported automatically after the account is connected. If data looks stale, check that the Amazon authorisation has not been revoked or expired in Seller Central, then reconnect. If it still does not sync, contact us with your seller ID and the marketplace.
3. A listing update did not appear on Amazon
Amazon validates every listing submission on its side and can reject one for missing or invalid attributes. Open the listing in Dodge Print to read the returned error, correct the flagged fields and resubmit.
4. Not receiving order notifications
Check the notification settings in your Dodge Print account and confirm that your notification email is correct and not filtering our messages as spam.
5. Billing, changing plan or cancelling
Upgrades are prorated to the current day; downgrades take effect at the next renewal. To change or cancel a plan, or to ask about an invoice, contact us at the address above.
6. Browser problems
Dodge Print is a web application, optimised for the current versions of Chrome, Firefox and Safari. Internet Explorer is not supported. If a page misbehaves, clear the site cache and reload.
If the problem continues, please contact us — include your account email and, where relevant, the order or listing ID so we can trace it.
3. Feedback
We welcome your feedback and suggestions. Send them to support@sidcorp.co or through the contact form.
4. Privacy
We respect your privacy. For more information, please see our Privacy Policy.
5. Company
SID Corp
- Office: 213 Chu Van An, Ward 26, Binh Thanh, Ho Chi Minh City, Vietnam
- Phone: +84 366 986 934
- Email: support@sidcorp.co
- Contact form: sidcorp.co/pages/contact
Still stuck? Email us at support@sidcorp.co or use the contact form. We aim to respond within 24–48 hours on business days.